A Big Win for the Good Guys

I order delivery online all the time.

It's the greatest- you just click on the item you want, and then a whole drop-down menu comes up with a million options: green peppers, red peppers, onions, salt, ketchup, pickles, whatever. Then you just click the box next to whatever add-ons you want.

There is no having to worry about the person on the phone writing your order down just right, and you can specify stuff like lite mayo, extra-cripsy fries, etc... The stuff you are sometimes too polite to ask for when putting in a big order on the phone.

There are plenty of other conveniences, like it saving your addres and credit card number, and a status bar that shows you how the order is coming along.

That last little feature was pretty cool, I thought. Sometimes I can be impatient, like when I order food when I'm already really hungry.

There was one problem with it, though. The status bar had three sections - ordered, made, and delivered.

Now, I already know when the food is ordered. I ordered it. And I will know when it is delivered, so those two options didn't really do much for me. The only useful one was 'Made.'

So I wrote an e-mail through the website and said something like, "I love ordering online, blah blah blah. One suggestion: change the status bar to ordered, being made, on the way, and delivered."

And they did.

I ordered online last night and it looked exactly like that.

Score one for the good guys!